Chris Bartlett


Network professional with 12 years experience in network and computer support with a specialized education in network systems. Possesses consistent history of reducing costs, improving efficiency, and increasing productivity. Demonstrates exemplary performance in planning and supervising technology implementations and upgrades.



    3.67/4.0 – Honor Roll
    (2002 – 2003)


Senior Infrastructure Analyst (KIK CUSTOM PRODUCTS)
Unified Communications
  • Architecting Dial Plans for enterprise wide telephony systems (1200+ Phones – 15+ International Locations)
  • CUBE configurations using MGCP, H.323, SIP.
  • Managing CUCM 9.1, 10.0, 10.5 assets (Phones, Trunks, Gateways, Users, CTI’s, Route/Translation Patterns, Partitions, Calling Search Spaces etc.)
  • Implemented and maintained CME locations with Trunks back to CUCM for integrated internal calling.
  • Implemented WAN failure strategy using FXO & SRST for emergency dialing.
  • Implemention and tweaking quality control using QoS and COS, dealing with Access/Trunk(L2) Port and WAN(L3) configurations.
  • Managing Unity & Unity Express voicemail configurations (Users, System Call Handlers, Directory Handlers, Hierarchical Auto Attendants).
  • Implemented and configured Presence systems using Jabber (CUPS, Expressway C/E).
  • Managed Reporting and Visual HUD for CallCenter Queue Monitors.
  • Create and Maintain Unified Contact Centre Xpress(UCCX)(Triggers, Contact Service Queues, Resources & Script Programming).
  • Managing Unified Communications High Availability/Redundancy and Backups (Call Manager Groups, Presence Redundancy Groups, TFTP Backups).
  • Planned and Implemented the Upgrade Cycle for the Unified Communications enviroment.
  • Paging systems integration with CUCM, configuration and testing. (InformaCast/SynApps/Algo).
  • Worked with vendors to resolve voice/data issues with WAN, MPLS, PRI(T1/E1), PSTN issues.
  • Develop and maintain support documentation including support guides, knowledge base articles, procedures, and online customer information.
Networking: LAN & WAN
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Networking: Security
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Networking: Wireless
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Server Infrastructure: Hardware
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Server Infrastructure: Virtualization
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Storage Area Network: Fabric & Disk Systems
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 – Concord, ON, CA
Infrastructure Analyst (KIK CUSTOM PRODUCTS)
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 – Concord, ON, CA
Technical Support Analyst (KIK CUSTOM PRODUCTS)
  • Maintained the availability of resources including servers, workstations, laptops and printers.
  • Administered Windows 2003 Active Directory LAN, 300+ computers and 500+ users.
  • Maintained VMWare 3.x to consolidate services and better utilize resources.
  • Image and prepared desktops and laptops for distribution to end users.
  • Recommended, evaluated and purchased IT assets.
  • Maintained inventory of IT assets.
  • Produced System/Network documentation, SOP’s and policies.
  • Provided helpdesk support for hardware, software, windows operating system with an international user base.
  • Maintained network security policy, addressed server security issues and applied appropriate patches and upgrades.
 – Etobicoke, ON, CA
Sales Representative/Keyholder (Compusmart)
  • Responsible for accounting procedures and operations which include end of day process and money handling.
  • Shift management, acting as on duty management which includes escalated customer issues and shift assignments.
  • Update and employ marketing materials.
  • Assisted customers by providing an expansive knowledge-base to aid in purchase decisions.
 – Scarborough, ON, CA
Network Support Technician (CCL Custom Manufacturing)
  • Provided 1st/2nd level user support.
  • Maintained and trouble-shot computers, printers and software.
  • Imaged and prepared desktops and laptops for distribution to end-users.
  • Testing and implementation of new software.
  • Responsible for backup of servers.
 – Etobicoke, ON, CA